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Return & Refund Policy

Return & Exchange Policy

  • We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 7 days of delivery date.
  • All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
  • All product may be exchanged once.
  • Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
  • All original shipping and/or handling charges are borne by customer and non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
  • Please allow 21 working days from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
  • Baby Parenting Hub Sdn Bhd reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  • If you have any questions on our return policy, please contact Customer Service at (Monday to Friday: 10am - 7pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return. 

Please return your purchase to the following address:
Baby Parenting Hub Sdn Bhd
117, Jalan Mutiara Emas 2A, Taman Mount Austin
81100 Johor Bahru, Johor.

Tel: +607 289 1239

Please contact us at or +6012 229 0019 if you have any questions or doubts.